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We normally respond within 2 business days. Most popular questions will appear on this page.

We accept various payment methods including Mpesa, credit/debit cards (Visa, MasterCard, American Express), PayPal, and direct bank transfers.

  • Mpesa Payments: Buy Goods and Till Number
  • Airtel Money: Offered by Airtel.

Delivery times vary depending on your location and the shipping method chosen. Standard delivery typically takes 3-5 business days, while express delivery options are available for faster shipping, usually within 1-2 business days. For some locations, we offer same-day delivery for orders placed before noon, with delivery expected within 6-10 hours.

No, you do not need an account to place an order. However, creating an account allows you to track your orders, save your shipping details, and enjoy a faster checkout process for future purchases.

Yes, we offer discounts and special promotions for returning customers. You can join our loyalty program to earn points on every purchase, which can be redeemed for discounts on future orders. Additionally, subscribe to our newsletter for exclusive offers and updates.

We offer a 3-day return policy for most products. Items must be returned in their original condition, including all packaging and accessories. Refunds will be processed to the original payment method within 7-10 business days after we receive the returned item. Please check our return policy page for more details and any exceptions.